All SELQORRA orders are packed and dispatched from London, United Kingdom. Every parcel is sent with a tracked service, and we email you the tracking details when your order leaves us.
Where we deliver
We deliver to the United Kingdom, all 27 European Union countries, Switzerland, Norway, the United States and Canada. We do not currently deliver to other countries, to P.O. boxes or to parcel forwarding addresses.
Delivery times and costs
| Destination | Dispatch | Delivery after dispatch | Cost (USD) |
|---|---|---|---|
| United Kingdom | 1–3 business days | 2–4 business days | $6.50 |
| European Union, Switzerland and Norway | 1–3 business days | 4–8 business days | $14.00 |
| United States and Canada | 1–3 business days | 6–10 business days | $16.00 |
Costs are shown in your selected currency and are charged once per order, whatever the number of items. The exact cost is always shown at checkout before you pay.
Business days are Monday to Friday, excluding UK public holidays. Orders placed after 13:00 UK time, or at weekends, are processed from the next business day. Delivery times are estimates given by our carriers and are not guaranteed; if your parcel is delayed, contact us and we will follow it up with the carrier.
Import VAT, duties and customs
For deliveries within the United Kingdom, the price you pay at checkout is the total price for the goods and delivery.
Orders delivered outside the United Kingdom are exported from the UK. The destination country may charge import VAT, customs duties and a carrier handling fee on arrival. These charges are not included in our product prices or shipping costs and are payable by the recipient to the carrier. The amount depends on your country’s rules and the value of the order. If you refuse to pay these charges and the parcel is returned to us, we will refund the price of the goods once the parcel is back with us, less the original and return shipping costs charged by the carrier.
Dispatch address
Orders are dispatched by ICONIC CLOTHING LIMITED, Arch 52 Saddle Row, Camden Market, Chalk Farm Road, London, England, NW1 8AH, United Kingdom. This is not a shop or showroom and we cannot offer collection.
Delivery problems
- Delayed parcels: if your tracking has not updated for 5 business days, email us and we will open an investigation with the carrier.
- Lost parcels: if the carrier confirms a parcel is lost, we will send a replacement or refund you in full, including delivery.
- Damaged parcels: please photograph the packaging and contents and contact us within 7 days of delivery.
- Wrong address: please check your delivery address carefully at checkout. Contact us immediately if you notice a mistake; we can update it until the order is dispatched.
If we cannot dispatch your order within the time stated, we will contact you and give you the choice of waiting or cancelling for a full refund.