We want you to love what you order. If something is not right, you can return it within 30 days of delivery for a refund. This policy is in addition to your statutory rights as a consumer, which it does not affect.
What can be returned
- Items must be unworn, unwashed and undamaged, with original tags attached and in their original packaging.
- Fabric flowers, brooches, clips, belts and anklets must be returned with their clips or pins intact.
- Items that show signs of wear, make-up, perfume or damage caused after delivery may be refused or refunded with a deduction for the loss in value.
How to return
- Email support@selqorra.shop within 30 days of delivery with your order number and the items you are returning. You can also use the model cancellation form below.
- We will reply within 1–2 business days to confirm your return and the instructions.
- Pack the items securely and send them with a tracked service to the returns address below. Please keep your proof of postage.
Returns address: SELQORRA Returns, ICONIC CLOTHING LIMITED, Arch 52 Saddle Row, Camden Market, Chalk Farm Road, London, England, NW1 8AH, United Kingdom. This address is for returns by post only; it is not a shop or showroom.
Return shipping costs
Unless the item is faulty or we sent the wrong item, the cost of sending a return is paid by you. Returns from outside the UK should be marked as “returned goods” on the customs declaration so that no import charges are due; any import charges caused by an incorrectly declared return may be deducted from your refund.
Refunds
- We refund you within 14 days of receiving the returned items, or of receiving proof that you have sent them back, whichever is earlier.
- Refunds are made to your original payment method, in the currency you paid in. We do not charge any fee for refunds. Depending on your bank or card issuer, the refund may take a further 5–10 business days to appear.
- If you return your whole order within 14 days of delivery under your statutory right to cancel, we also refund the standard delivery cost you paid. If you return only part of an order, delivery costs are not refunded.
- Import VAT and duties charged by your country’s customs are collected by the carrier, not by us, and cannot be refunded by SELQORRA; you may be able to reclaim them from your local customs authority.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order for the size or colour you would like.
Cancelling an order
You can cancel an order at any time before it is dispatched by emailing support@selqorra.shop with your order number. We will confirm the cancellation and refund the full amount, including delivery, within 14 days (usually much sooner). Once an order has been dispatched, please follow the return steps above.
Your statutory right to cancel (UK and EU customers)
If you are a consumer in the UK or the European Union, you have the right to cancel your contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a person you name other than the carrier, take physical possession of the goods. To exercise the right to cancel, tell us of your decision by a clear statement (for example, an email to support@selqorra.shop). You may use the model form below, but it is not obligatory. You must send the goods back without undue delay and in any event no later than 14 days after telling us that you are cancelling. Our 30-day returns window gives you longer than this legal minimum.
Model cancellation form
To: ICONIC CLOTHING LIMITED (SELQORRA), Arch 52 Saddle Row, Camden Market, Chalk Farm Road, London NW1 8AH, United Kingdom, support@selqorra.shop
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [number]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery with your order number and photos. We will arrange a free return and offer a replacement (if available) or a full refund including delivery costs. This does not affect your legal rights: in the UK, the Consumer Rights Act 2015 gives you rights if goods are faulty or not as described; in the EU, you benefit from a legal guarantee of conformity for at least two years from delivery.
Refund disputes and chargebacks
If you have a problem with an order or a refund, please contact us first at support@selqorra.shop. We answer every dispute within 2 business days and will work with you to resolve it. If you have already opened a dispute or chargeback with your bank, card issuer or PayPal, we will respond to it with the order, dispatch and tracking information we hold, and we will still try to resolve the issue directly with you. Our full terms of sale are in our Terms & conditions.